Acronis Cyber Protect Advanced Onboarding Service

Acronis Cyber Protect Advanced Onboarding Service allows you to schedule a live 1:1 phone call and a remote desktop session with a priority support engineer. During this call you will get personalized help installing Acronis Cyber Protect, guiding you through the product options and configuring a backup plan to best meet your needs.

• One Service fee is valid for one setup session on a single machine.
• Your computer must meet the software and system requirements
• You must have sufficient space on the destination storage to perform a backup.
• You must have access to your computer, the target storage device, and a quality telephone connection that can accept inbound calls.
• Acronis Cyber Protect installation file must be downloaded before the session (the latest product build can be found in your Acronis Account).
• Blank physical media (CD, DVD or USB flash drive) must be prepared in advance if you want to create a rescue bootable media.
• Covers 1 Acronis Management Server installation and configuration, including system setting, on 1 machine
• Covers Agent installation on 1 client machine (Windows, Linux, macOS, ESXi, or Hyper-V)
• Covers Agents for applications installation (SQL, Exchange, or Active Directory)
• Please make sure you have enough time for the session (the approximate duration is 2 hours).
• The Service must be used within 365 days of purchase.

What is Included in the Service:

• Phone call and 1 remote session with a Priority Support Engineer for guidance through the setup             
• Service duration - 2 hrs
• 1 Acronis Management Server installation and configuration, including system setting, on 1 machine
• Agent installation on 1 client machine (Windows, Linux, macOS, ESXi, or Hyper-V). 2 agents to show local and remote installation
• Agents for applications installation (SQL, Exchange, or Active Directory)
• License assignment and activation
• Configuration and launch of the backup plan according to the best practices
• Application (AD, SQL, Exchange, Microsoft 365) backup setup and configuration (includes explanation of all backup and restore levels)
• Replication mini-plans (explanation and configuration)
• Storage node installation and managed location configuration
• Backup to tape configuration (i.e. tape device connection and detection, 1 tape inventory, pool creation, plan creation, plan start)
• Deduplication setup according to the best practices
• Reports setup
• Follow-up mail with the session summary and best practices for future product usage
• Overview of the Protect features