How to install an Adobe Shared Device License

How to install Adobe Creative Cloud Shared Device Licenses

Adobe Creative Cloud is a fantastic software suite capable of a million different things – and with multiple licensing options, Creative Cloud can fit just about any environment or need. Offered both though User Licensing and Shared Device Licensing, Adobe CC has multiple ways of being installed, and while the installation procedure is straightforward most of the time, some users experience difficulty when attempting to install Shared Device Licenses.

As such, here’s a step-by-step guide to get your Shared Device Licenses up and running.

Step One: Login to the Adobe Panel

Navigate to “Creative.Adobe.Com” and sign in using your Adobe ID (the email you used when setting up the purchase).

Step Two: Add Users to the Admin Console

If you plan to configure your shared devices to be only accessible by users in your organization, you need to add these users to the Admin Console.

You can manually add users, bulk upload users using a CSV file. In the Admin Console, navigate to the Users tab, or by setting up the User Sync Tool (for large organizations).

Step Three: Create a Package

Adobe Shared Device Licenses are deployed via “Packages”, which are bundles of software you select when creating the package. To create a package, login to the Admin Console and navigate to Packages > Packages. The history of all packages created by all admins in your organization is displayed.

On the right of the panel, click “Create a Package”.

Select Shared Device Licensing from the given licensing options that are displayed on your screen

On the Entitlements screen, choose the required entitlement (Shared Device License) and click next.

On the System screen, select the required options and then click next.

-          Choose a Platform: Choose the operating system and the processor support (32 bit or 64 bit). It's necessary to make separate packages for 32-bit and 64-bit installations. A 32-bit package can't run on a 64-bit machine.

-          Language: Select the language in which you want to create the package.

-          Use OS Locale: Enables you to create a package that deploys in the OS language of client machine. When not available, the OS language is the default fallback language in which the package is deployed.

On the Choose Apps screen, click the plus icons next to the corresponding applications to include them in the package, and then click next.

On the Options screen, select or enable the required options and then click next.

Creative Cloud Desktop Options:

-          Disable file syncing: Suppress the automatic syncing of files to client systems. Useful when you are installing packages in a test environment where you want to suppress file syncing. Prevents syncing the files of multiple users who use a single device.

Management Options:

-          Enable Remote Update Manager: Enables the use of Remote Update Manager. Adobe Remote Update Manager lets you remotely run the updater on the client with the benefit of executing as an administrator.

-          Redirect to internal update server: Enables you to redirect all updates for this package to an internal update server. The internal server details are specified in an override XML in the Packages > Preferences tab of the Admin Console.

-          Create a folder for extensions and include the Extension Manager command line tool: Enables you to create a subfolder in your package folder that you can use to include extensions that you want to install with the package.

-          Install package to custom install directory: Enables you to install the apps in this package to a custom install directory. The directory is defined in the Packages > Preferences tab in the Admin Console.

On the Finalize screen, enter the name of the package, and then click Build Package.

You can also review the included applications and configuration for this package before building the package.

To download and distribute the package later, click Download

Step Four: Deploy the Package

After you create the Shared device license package, set up the devices in your lab with the license.

You can start the Install by double-clicking the package file inside the downloaded package folder.

Step Five: You’re Done!

That’s it! You’re now ready to start using your Creative Cloud Software.

But what if I need help?

If you’ve purchased through Adobe, you’ll need to reach out to their support line.

However, if you’ve purchased from Genesis Technologies, you have access to our lifetime support.

Here at Genesis Technologies, we’re an authorized Adobe Creative Cloud reseller, meaning we have access to all Adobe products and are trained to provide support for Adobe products. Whether it’s trouble with installation or missing files, Genesis Technologies has you coverd.

Ready to get started? Looking for a price quote? Head over to our Adobe for Non-Profit page to view all our Adobe products or call our office at 800-433-6326.